Delivery
Experiences are services, not shipped goods. Performance is the programme on the experience page, at the stated place and dates. There is no cargo fee.
If Vientra cancels
If Vientra Experiences cancels the departure or cannot perform the service, the amount collected is refunded in full within 14 days of notice.
If the guest cancels
The guest may cancel in writing, to [email protected], before the experience starts. Only costs already incurred and documented are deducted. The balance is refunded within 14 days. No refund is due after the experience has started, except where the service was not performed.
Card refunds
Refunds go back to the card used for payment. Credit cards usually show the refund in 1–3 business days, debit cards in 7–14 business days, depending on the bank.