FAQ
Answers to your questions.
- Is physical fitness required?
- Physical requirements are clearly stated on each product page. Easy-level tours require no special fitness.
- How do I pre-register?
- Send a pre-registration request from the experience page. Our team will get in touch. Confirmed bookings and payment open after the agency licence is issued.
- What is the cancellation policy?
- Cancellation terms are set out in the contract.
- Am I insured?
- All Vientra tours include activity-specific accident and liability insurance.
- Why does group size matter?
- We work in small groups; each camp’s participant limit is listed on its experience page.
Physical requirements are clearly stated on each product page. Easy-level tours require no special fitness.
Send a pre-registration request from the experience page. Our team will get in touch. Confirmed bookings and payment open after the agency licence is issued.
Cancellation terms are set out in the contract.
All Vientra tours include activity-specific accident and liability insurance.
We work in small groups; each camp’s participant limit is listed on its experience page.